Contributions
Product strategy
User research
Product design
Team
1 product designer
1 product manager
1 tech lead
1 front-end engineers
Overview
PSD2, a regulatory framework introduced by the EU, requires financial services to ensure customers access transaction data securely, meeting security standards and reducing payment fraud. For Pleo, this meant rethinking how customers authenticated across web and mobile, moving away from passwords toward a more secure and seamless experience built around biometrics and passcodes.
Approach
Impact
Enabled Pleo to meet EU regulatory requirements introduced by PSD2, ensuring customers could access transaction data securely across web and mobile. By balancing compliance constraints with care for the user experience, the project delivered a smooth transition from passwords to biometrics and passcodes, reducing friction for users while strengthening payment security.
What happened next?
Over time, authentication and account security became part of the scope of the newly created Admin experience team, which took on the responsibility of evolving this area further.
